Current + CrewHu integration
CrewHu survey answers land on the right company in Current, raise a follow-up when someone is unhappy, and feed company health and business reviews.
Current connects to CrewHu with one API token and puts every survey your customers answer on the right company. A bad answer becomes an urgent follow-up for the account owner, and a run of them raises a churn flag. Current only reads from CrewHu.
What the integration does
Current imports your full CrewHu survey history first, then checks for new surveys every 15 minutes. Each survey feeds company health, the AI company read and the satisfaction page of a business review.
How a survey finds its company
Company names in CrewHu rarely match your PSA exactly, so Current tries five matches in order and stops at the first confident one. A survey it cannot match confidently is skipped and counted rather than filed against a guess, and the card offers a matching diagnosis and a full re-sync.
Alerts and churn flags
CrewHu scores each survey Positive, Neutral or Negative, and you choose which of those raise a follow-up (Negative and Neutral are on by default). A run of qualifying surveys on one company raises its churn flag, using thresholds a sales leader sets on the card.
One survey tool per workspace
A workspace runs one of CrewHu, SimpleSAT or TeamGPS. Your PSA's own built-in surveys can run beside any of them, and a survey switch pauses the sync without losing anything already in Current.