Beta. Ask us to switch it on for your workspace.
Dispatch is part of the Service Desk beta, so it appears in workspaces where Current's team has turned the desk on. Ask in your trial or book a demo and the team will switch it on.
What is MSP dispatch software?
MSP dispatch software decides which engineer works each ticket and when, based on who knows the problem and who has time. Current's Dispatch does that on one board beside your Service Desk, and suggests a person for each ticket with a reason you can check.
What stands out in Dispatch
A board that knows each engineer's day before you place a ticket, and a suggestion you can read like a rule. Unless a card says otherwise, everything here is part of the Service Desk Beta.
Lanes blocked by real calendars
Busy time comes from each engineer's Microsoft 365 calendar or from Autotask, ConnectWise PSA, HaloPSA or Syncro, and only the busy stretches are kept, never titles or attendees.
One suggestion, with its reason
A ranker weighs skill, pod, availability and load, then names the one person it suggests and why. It is a rule you can check, not AI.
Automatic assignment with an 8-second Undo
On a board your admin sets to Auto, Current assigns a ticket within about 5 minutes of arriving and gives you 8 seconds to undo it.
Your admin turns it onDispatch from the keyboard
J and K move through the tickets, 1 to 6 places one in a lane, A accepts the suggestion and X asks why not.
Up next always has an answer
Each engineer's own tickets come first by priority and SLA time left; with none open, the best ticket from their team for their skills and pod.
VIP tickets to senior engineers
Star a contact or company as a VIP, name your senior engineers, and a VIP ticket goes to a free senior first.
A Dispatcher seat
A Dispatcher assigns and reassigns any desk ticket and sees every lane, without a tenant admin's rights.
SLA clocks on business hours
SLA plans and business hours per workspace, run off, log only or live as your admin chooses.
Your admin turns it on
- to undo an automatic assignment
- 8 s
- automatic assignments per person per day, at most
- 8
- steps on each engineer's lane
- 15 min
One dispatch board with a lane for every engineer
Dispatch shows the tickets nobody has yet beside a lane for each person, already blocked by their real busy time, so the dispatcher sees the whole day on one screen.
Busy time comes from each person's Microsoft 365 calendar, or from Autotask, ConnectWise PSA, HaloPSA or Syncro. The pod switch narrows the lanes you see. It never hides a ticket: every ticket nobody has stays in To dispatch, whatever pod it came from.
A suggested engineer, with the reason in plain words
For each ticket Current suggests one person and says why: the skill that matches, whether they are free, and their pod.
The suggestion is a rule you can check, built from four limited measures: skill, pod, availability and load. It is not an AI guess, and once you name your senior engineers, a VIP customer's ticket goes to a free senior first.
See it on your own PSA data
Beta: Current's team switches this on for your workspace.
For the free trial: card up front. We email you the exact amount three days before the first charge, and you can cancel anytime during the trial.
Automatic assignment you can stop in 8 seconds
On a board your admin sets to Auto, Current assigns a ticket within about 5 minutes of arriving and shows it in Arriving now, with 8 seconds to undo.
Every other ticket waits until a person presses Send now. Automatic assignment needs the SLA engine live and your admin's choice to let Current act on its own, and it never gives one person more than 8 tickets in a day.
Placements that check the calendar when they save
When a dispatcher places a ticket, Current re-reads that engineer's busy time and open tickets at that moment before it saves.
If someone else changed the ticket since you looked, the placement is refused with a sentence that says so, and nothing is half saved.
- SOC 2 Type II audited
- Built by an MSP, for MSPs
- Your PSA stays the source of truth
AI in Dispatch, and where a person stays in control
Most of Dispatch is not AI at all: the suggestion is a rule you can read. AI comes in only through the Service Desk's triage, which runs when a person presses it.
| What Current does | What your team does | Limits |
|---|---|---|
| What Current doesSuggests one engineer per ticket, with the reason | What your team doesPresses A to accept, X to ask why not, or places the ticket somewhere else | LimitsA rule built from skill, pod, availability and load, not an AI model. |
| What Current doesAssigns a ticket within about 5 minutes of arriving, on a board set to Auto | What your team doesSets each board to Auto, Approve or Off, and presses Undo or Stop and hold | Limits8 seconds to undo. At most 8 automatic assignments per person per day. |
| What Current doesProposes an assignee during triage, when a person presses Try triage | What your team doesAccepts or dismisses it | LimitsA suggestion only. The cap of 8 counts assignments Current made on its own. |
Where Dispatch reads each engineer's day
Lanes fill from the calendars and schedules your team already keeps.
Calendars
1 tool
- Microsoft 365Busy time from each engineer's Outlook calendar, and time off that keeps them off the board.
PSA
4 tools
- AutotaskBusy time from its schedule, and the assignee once two-way ticket sync is on.
- ConnectWise PSABusy time from its schedule, and the assignee once two-way ticket sync is on.
- HaloPSABusy time from its schedule, and the assignee once two-way ticket sync is on.
- SyncroBusy time from its schedule, and the assignee once two-way ticket sync is on.
Phones
1 tool
- 1Stream (Not yet verified on a live account)A live strip of your phone team on the dispatch page.
Marked connections are built to the vendor's published developer interface and are being verified on live accounts.
How Dispatch works with your PSA
Dispatch assigns Service Desk tickets in Current. Where your admin has turned on two-way ticket sync, the assignee reaches your PSA like any other change to the ticket.
| What | Direction |
|---|---|
| Ticket assigneeOnce two-way ticket sync is onBoth ways | Both ways |
| Busy time from your PSA's scheduleOnly the busy stretches, never titles or attendeesFrom your PSA | From your PSA |
| Busy time from OutlookRead from Microsoft 365, never written to your PSAStays in Current | Stays in Current |
| Skills and podsSet in Current by a desk managerStays in Current | Stays in Current |
Supported PSAs: Autotask, ConnectWise PSA, HaloPSA and Syncro.
Included. One module or all of them, same price.
Every seat gets every available module and every integration, with a 14-day free trial.
The questions MSPs ask first.
Is Dispatch included with the Service Desk?+−
Yes. Dispatch is part of the Service Desk beta and appears wherever Current's team has switched the desk on for your workspace.
Does Current assign tickets automatically?+−
Only where a tenant admin allows it. On a board set to Auto, Current assigns a ticket within about 5 minutes of arriving and shows it in Arriving now with 8 seconds to undo, and automatic assignment stops at 8 tickets per person per day. Everywhere else nothing assigns on a timer: a ticket nobody has waits until a dispatcher presses Send, and every placement can be undone for 10 seconds.
How does Current choose the suggested engineer?+−
It adds up four limited measures: whether the person has a skill that matches the ticket, whether they are in the ticket's pod, whether they are available, and how much work they already have. The why line names the measures that decided it. It is a rule, not an AI model.
Where does Dispatch get each engineer's busy time?+−
From their Microsoft 365 calendar when it is connected, or from your PSA's schedule on Autotask, ConnectWise PSA, HaloPSA or Syncro. Only the busy stretches are kept, never meeting titles or attendees, and time off keeps a person off the board for that day.
Can I dispatch from the keyboard?+−
Yes. J and K move through the tickets, the keys 1 to 6 place the selected ticket in a lane, A accepts the suggestion and X shows why someone else was not chosen.
What does a dispatcher do in Current?+−
A dispatcher assigns and reassigns any desk ticket, works the dispatch board and sees every engineer's lane, without the admin rights of a tenant admin or a service manager. A tenant admin gives the Dispatcher role in Users and roles.
Does Dispatch cost extra?+−
No. Every module is included in the per-user price.
See Current on a real book of business.
The demo walks through the dispatch board with lanes blocked by real calendars, the engineer Current suggests for a ticket and why, and an automatic assignment you can undo.