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Three tools. Three answers. One number nobody can settle.
Every MSP dashboard has the same origin story: a consultant, a week of setup, and a number the team quietly stops believing. Ask three systems for first response time and you get three figures, because each one measured something slightly different and none of them wrote down what. Current takes the opposite approach — you describe the number you want in plain words, and it is drawn on a metric layer where every figure carries one definition, in the same sentence, everywhere it appears.
Someone configures the gauges, and every meeting after that argues about whether the number is right.
Describe the tile. Current draws it and attaches what it counts, what it leaves out, and why — before anyone asks.
Every choice the AI made is yours to override: the window, the shape, the grouping, the thresholds, who appears.
Dashboards without the consultant.
Four surfaces, one metric layer underneath. Build a tile by asking for it, start from the scorecard, rank the team, and put it on the wall.
Say what you want to see. Current draws it.
Type the number you care about the way you'd say it out loud — "backup success rate across every managed client" — and Current builds the tile: the right shape, the right window, and the definition already attached. It reads your PSA, your RMM, and the rest of the stack you have connected. When it can't build something, it says so and offers the nearest thing it can, rather than drawing a number it can't stand behind.
Counts the most recent job per protected device. Devices with no job in the window are excluded and named.
The board an MSP would have built, already built.
Every workspace starts with a scorecard of the gauges that actually run a practice: reactive ticket hours per endpoint, endpoints per partner, managed services margin, effective hourly rate. The timeframe bar governs the whole board and one definition of a day governs the timeframe — your workspace's time zone, printed on the tile, so the wall screen and the laptop never disagree about which month it is.
Rankings your team will actually look at.
Rank first response, resolution time, or anything else you can describe, with the sort running the right way round so fastest is rank one. Small samples are held back rather than flattered — an SLA percentage off three tickets is noise, so a gauge below the sample floor hides itself and says why. And a board cannot quietly drop someone: if people are left off, the count is on the face of the board and the names are one click behind it.
3 people hidden. Who was left off is on the face of the board, here and on the TV. A leaderboard cannot quietly drop someone.
Present it, or hang it in the office.
One key turns any board into a full-screen presentation. A kiosk link puts it on the lobby or workshop TV with no login at all, dark by default so it reads across the room at night. The wall shows the same numbers as the board, with the same disclosures — what a tile leaves out is stated on the TV too, not just in the app where somebody might read it.
One definition per number. Everywhere it appears.
“First response” can mean four different things, and utilization can be measured against ten different denominators. Most tools let every gauge pick its own and never tell you. Current settles each one once, in writing, and every tile that uses it inherits the same sentence — so two tiles on the same board cannot quietly disagree.
Open any number and you get what it counts, what it excludes and why, the clock it used, and the rows behind it. Where we made a judgement call, the alternative is written down next to it.
- What it measures
- Minutes from ticket creation to the first outbound reply from your team.
- What it leaves out
- Automated acknowledgements, and tickets your RMM raised without a person waiting.
- The clock it used
- Your service desk hours, not raw elapsed time. Nights and weekends do not count against you.
- Known variant
- Some MSPs count any first touch, including internal notes. Current does not, and this line says so.
Real data. No slideware.
We’ll show you Current on a real book — the pipeline, the dependency engine, the AI briefs, and how time flows straight into your PSA billing.
We'll only use your details to set up your Current walkthrough.
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Everything MSPs ask us first.
Dashboards is in beta — can I use it now?+−
Yes. Dashboards is switched on in every Current workspace today and everything you build in it is kept. Beta means we are still polishing it in the open: expect small changes as we go, and occasionally a short pause while we work, which the page tells you about when it happens. It is not a waitlist and there is nothing to request access to.
How do I build a dashboard tile?+−
You describe it. Type the number you care about the way you would say it out loud — "backup success rate across every managed client", "first response time by tech this month" — and Current builds the tile: the shape, the timeframe, the grouping, and the definition of what it counts. Every choice it made is then yours to change, and it shows you what each change will do to the number before you save it.
What does "one definition per number" mean?+−
First response can mean four different things and utilization can be measured against ten different denominators. Most dashboard tools let every gauge pick its own quietly. Current settles each metric once, in writing, and every tile that uses it inherits the same sentence — so two tiles on the same board cannot disagree. Open any number and you get what it counts, what it excludes and why, which clock it used, and the rows behind it.
Which systems can Current draw a dashboard from?+−
Your PSA (Autotask, ConnectWise, or HaloPSA), your RMM (Addigy, Datto RMM, ConnectWise RMM, or NinjaOne), and the rest of the stack you have connected — Auvik, ScalePad, Backup Radar, CrewHu, Inky, Microsoft 365 and more. Current can only draw what it can read, so a gauge that needs a system you have not connected says so and offers the nearest thing it can build instead.
Can I put a dashboard on a TV in the office?+−
Yes. A kiosk link puts a board on a lobby, workshop, or service desk screen with no login at all, and Present mode turns any board into a full-screen presentation from the app. Both are dark by default so they read across a room, and both carry the same disclosures the board does — what a tile leaves out is stated on the TV too.
Will everyone see the same numbers?+−
No, and that is deliberate. Every tile is gated per viewer on top of the database rules underneath, so an account executive opening a shared board sees only the numbers their role already reaches. Cost rates and per-technician cost are admin-only and never appear on a board for anyone else. You can build personal dashboards nobody else sees, or shared ones your team opens.
Can a leaderboard quietly leave someone off?+−
No. You can choose who appears on a leaderboard, but if anyone is left off, the count is printed on the face of the board — in the app and on the TV — and the names are one click behind it. Small samples are held back rather than flattered too: a service level percentage worked out from three tickets is noise, so a gauge below the sample floor hides itself and says why instead of showing a misleading 100%.
How is this different from BrightGauge?+−
Two things. You build a tile by describing it rather than configuring it, so a new gauge takes a sentence instead of a session with a consultant. And every number sits on a shared metric layer with one written definition, so the figure on the wallboard, the figure in the client review, and the figure in the leaderboard are the same figure. Dashboards is included in Current at no extra cost, on the same per-user price as everything else.
Does it cost extra?+−
No. Dashboards is included in Current for every user, on the same per-user price as the CRM, project delivery, and everything else. There is no separate dashboard licence and no per-gauge charge.