Fair Use Policy
Last updated: October 24, 2026
This Fair Use Policy sets out the usage limits that come with every Current subscription and what happens when a workspace goes over them. It forms part of the Terms of Service between you and Current MSP Inc., and Section 4 of the Terms (“Fair use limits and usage add-ons”) governs how it works. Where this policy and the Terms differ, the Terms control. The limits apply to every plan, including Founding Partner pricing.
1. When add-on charges begin
Add-on charges have not started. No workspace is charged for usage above a limit until we publish a billing start date on this page. That date will be at least 30 days after we email every workspace’s tenant admins and billing contact that it has been set, and before it arrives, Current will show each workspace its usage against the limits below. Until then, going over a limit is not charged and your features keep working.
2. AI credits
AI features in Current use AI credits. Every AI action uses credits, whether a person starts it (asking Ask Current a question, building a business review, dictating a note) or Current runs it automatically in the background (ticket signals, company and project insights, daily briefs). The number of credits an action uses depends on how much it reads and writes. Actions that use a fraction of a credit add up as fractions; nothing is rounded up per action.
A credit is a fixed unit of AI processing, measured the same way for every workspace. If we change how credits are counted in a way that makes the same action use more credits, we treat that as lowering a chargeable limit, and the 30 days’ notice in Section 4 of the Terms applies.
- Included allowance. Each seat on your subscription adds 1,000 AI credits to your workspace every calendar month. That includes seats you pay for under the three-seat minimum, seats on a free trial, and seats provided under a separate written agreement with us. The allowance is pooled: it is shared by everyone in the workspace, so one person’s heavy month can be covered by a teammate’s light one. A workspace with 5 seats has 5,000 credits a month. If the number of seats changes during a month, that month’s allowance is set by the highest number of seats on the subscription during the month. Free Partner Viewers do not add to the allowance.
- Renewal. The allowance renews at 00:00 UTC on the first day of each calendar month. Unused included credits do not carry over to the next month.
- What typical actions use. These are averages from recent use across Current, to give a sense of scale:
| Action | Typical credits |
|---|---|
| A question to Ask Current | Less than 1 |
| A ticket or company insight Current writes automatically | Less than 1 |
| A ticket close note drafted for you | About 5 |
| A dashboard tile built by asking | About 15 to 30 |
| A complete Strategic Business Review | About 100 to 300 |
3. AI add-ons
When your workspace has used its included credits for the month, more credits are sold as add-ons:
- Price. 1,000 AI credits for US$20, plus any applicable tax. For subscriptions billed in another currency, we will publish the fixed add-on price for that currency on this page, and email the tenant admins and billing contact of workspaces billed in that currency, at least 30 days before we charge add-ons in that currency. Add-on prices are not converted at an exchange rate.
- When you are charged. An add-on is charged when your workspace starts to use it, to the payment method on file, on monthly and annual subscriptions alike. We may combine several add-on charges into one charge, made no later than the end of the calendar month. Each charge comes with an email receipt that states your usage, the limit (your included allowance), and the amount. If you pay us by invoice, add-ons are billed on your next invoice. If an add-on charge fails, AI features pause until it is paid; nothing else in your workspace is suspended or ended because of it.
- Notice first. The first time a paid subscription goes over its allowance at a time when add-ons could be charged (on or after the billing start date, after any acceptance the Terms require, and with pausing turned off), we email your tenant admins and billing contact, and we do not charge for usage above the allowance from that moment until 14 days after the email. After that, we email them each month when the allowance runs out. Going over during a free trial does not use up this notice period.
- Order of use. Included credits are used first, then purchased credits, oldest first. Purchased credits that are not used carry over to later months and expire 12 months after purchase. Unused purchased credits are not refunded and end when the subscription ends or the workspace is deleted, except where Section 4 of the Terms provides a refund (a cancellation because you do not accept a change, or a charge caused by a fault).
- Pause instead of paying. A tenant admin can choose that AI features pause instead of buying add-ons. Pausing starts only when both included and purchased credits are used up, and it covers AI that Current runs automatically as well as AI a person starts. Nothing is charged while that choice is on. AI resumes when the allowance renews on the first of the month, or when the choice is turned off, in which case add-on charges start from that moment, or when the 14-day notice period ends, if that is later.
- Faults are not charged. We do not charge for credits used because of a fault in Current’s own automatic features, and we refund or credit any such charge whenever it is found.
- Free trials. Trial workspaces have the same allowance and are never charged for add-ons. When a trial workspace runs out, AI features pause until the allowance renews or a paid subscription starts.
- Workspaces from before October 24, 2026. If your subscription started before that date, add-ons are charged only after one of your tenant admins has accepted the updated Terms in Current; continuing to use Current does not count as accepting. On and after the billing start date, until a tenant admin accepts, AI pauses when the allowance runs out and nothing is charged. It resumes when the allowance renews or a tenant admin accepts.
4. Daily safety limits
These limits stop one person from using a large share of the workspace’s credits in a single day. Reaching a daily limit never causes a charge. When one is reached, the feature pauses for that person until 00:00 UTC.
- AI per person. When one person’s AI use reaches 1,000 credits in a day, AI pauses for that person for the rest of the day.
- Strategic Business Reviews. Each person can build 2 business reviews a day. A review that is cancelled before it finishes does not count.
- Ask Current. Each person can ask 50 questions a day.
5. Email, storage, and API use
Outbound email (campaigns, sequences and notifications), file storage, and API and sync volume are included with every subscription at reasonable use for an MSP running its own business on Current. There is no chargeable limit on them today. If we set one, we will publish the limit and its add-on price here and email every workspace’s tenant admins at least 30 days before it takes effect.
6. Use that is not fair use
The following is outside fair use under any plan, and we may slow down, queue, or pause the features involved, without notice, as Section 4 of the Terms allows:
- scripts, bots, or automation that drive Current’s features outside the normal use of the Service (for example, calling AI features in a loop);
- sharing one user’s login among several people;
- reselling access to Current’s AI or email sending as a standalone service to other businesses;
- usage that creates a security risk or threatens the performance or availability of the Service for other customers; and
- anything the Acceptable use section of the Terms prohibits.
7. Questions and disputes
Your workspace’s usage is shown in Current. If an add-on charge looks wrong, tell us through the Help Center within 30 days of the receipt for that charge. We will review our records with you and share the usage data behind the charge, and if the charge was wrong, we refund or credit the difference.
8. Changes to this policy
We will email every workspace’s tenant admins and billing contact at least 30 days before we add a chargeable limit, lower a chargeable limit, raise an add-on price, or change how credits are counted in a way that makes the same action use more. If you do not accept one of those changes, you may cancel before it takes effect. That cancellation takes effect immediately, and we refund the unused part of any subscription fees you prepaid and any unused credits you purchased. A change applies only to usage after it takes effect. Changes that raise a limit or lower a price may take effect immediately. Other changes to this policy follow Section 19 of the Terms. The date at the top of this page shows when the policy last changed.