Current + SimpleSAT integration
SimpleSAT CSAT answers land on the right company and technician in Current, alert the account owner when someone is unhappy, and feed business reviews.
Current connects to SimpleSAT with one API key and puts every CSAT answer your customers give after a ticket on the right company. An unhappy answer becomes an urgent follow-up for the account owner, and a run of them raises a churn flag.
What Current reads
Answers from the last 365 days import when you connect. Current uses SimpleSAT's own sentiment as Positive, Neutral or Negative, and reads CSAT questions only: NPS and CES answers stay in SimpleSAT. Current never sends a survey, never changes an answer and never writes anything back.
Matching to companies and technicians
Each answer is matched to a company by the first of five checks that finds exactly one: the ticket number, the customer's id from your PSA, the contact's email, the company name and the company's web domain. SimpleSAT also names the team member who worked the ticket, so when that person is linked to a PSA technician the answer counts on their CSAT.
Alerts and your PSA's surveys
Alerts and churn flags use the same settings CrewHu uses. When SimpleSAT and your PSA's own survey both scored a ticket, the ticket counts once and SimpleSAT's answer is the one that counts. A workspace runs one of CrewHu, SimpleSAT or TeamGPS.