Current + SuperOps integration

SuperOps is one of the six PSAs Current connects to, beside Autotask, ConnectWise PSA, HaloPSA, Syncro and Rev.io. One PSA connects per workspace. SuperOps stays your system of record for tickets, time and billing, and Current adds the layer on top: the CRM, project scheduling with a critical path, business reviews and reports. The connection is in use with a live SuperOps account, and a few behaviours are still being confirmed.

What the integration does

• Customers and contacts, kept in step with Current's CRM so your book of business matches SuperOps.
• Tickets, with supported ticket changes going back to SuperOps.
• Time entries are read in, and supported time changes go back to SuperOps.
• An RMM feed, read only: the devices and alerts SuperOps manages.
• Billing records are read in after an admin confirms the currency, so no figure is shown in the wrong one.

What stays in Current

Projects and opportunities stay in Current. A project you plan in Current is not created in SuperOps, and an opportunity in Current's pipeline is not written there either. Current does not receive prices on SuperOps contract lines yet, so features that need them, such as the price increase quick start, are not available on SuperOps.

Which system owns what

SuperOps remains the source of truth for tickets, time and billing. Current owns scheduling, dependencies, the pipeline and the reviews it writes. Each PSA supports the two-way workflows its own interface allows, so the list above is what moves today, and it grows as SuperOps opens more.

Push is a setting

Writing back to your PSA is gated. Write mode starts off, with a test mode in between that only touches customers named for testing, so an evaluation is read-only until you decide otherwise.