Current + Cytracom integration
Your team's Cytracom calls matched to the contact or company that owns the number, on their pages, their tickets and their business review.
Current connects to your own Cytracom account with an API token and reads your team's extensions and the last 90 days of calls every 15 minutes. Each call is matched to the contact or company whose number it was, and shows on their pages and tickets.
Status
Current built this connector from Cytracom's published API, and it has not yet been checked against a live Cytracom account. If a figure looks wrong after you connect, support reads the card's sync record first.
What Current keeps
For each call: the time, the direction, whether it was answered, how long it lasted, your extension and the other party's number. Calls between your own extensions are not kept, calls older than 90 days are deleted, and Current never reads recordings, transcripts or voicemail.
Click to call
Click to call stays off until a tenant admin turns it on. With it on, pressing Call rings your own extension and then dials the number stored on the contact, never a number typed in.