Head to head
Current MSP vs Syncro
A sourced, side-by-side look at Current MSP and Syncro for MSP project management: where Syncro is stronger, and where Current fits alongside it now that the two sync two-way.
Written by the Current MSP team · Reviewed by Chad McDonald, Chief Technology Officer (CTO), ITPartners+
Last updated October 5, 2026
YesPartialNo?Not documented
| Capability | Current MSP | Syncro |
|---|---|---|
| Gantt / timeline | Yes, native Timeline view with drag to reschedule and back-scheduling, plus an interactive dependency map and a calendar view. | No No project Gantt or timeline; project work is parent/child tickets plus a calendar. Planning and visualization tools are on the 2026 roadmap. |
| Critical path | Yes, built in Critical path recalculates on every date, dependency or availability change and shows in red on the dependency map. Accounts for PTO. | No No scheduling engine, so there is no critical path to compute. |
| Task dependency types (FS, SS, FF, SF) | All four types, lag Finish-start, start-start, finish-finish and start-finish, with lag or lead in working days, cross-project links, and cycles refused. | Parent/child only Parent/child ticket links (now with a summary table), not predecessor and successor dependencies. |
| Auto-reschedule along dependencies | Yes, plus back-scheduling Moving a task offers to shift everything downstream. Can schedule backward from a fixed deadline and flags a plan that would start in the past. | No No dependencies or scheduling engine, so nothing ripples downstream. |
| Capacity planning | Workload board Schedule board shows hours committed vs available per person, drag to dispatch, rebalance suggestions. Capacity fixed at 40h/week today. | Basic assignment Techs assigned to tickets and appointments, per-tech calendar with working hours; no capacity forecasting. |
| Schedules around PTO and holidays | Yes Skips weekends, company holidays, PTO and blocked days on the Timeline, critical path and what-if. Microsoft 365 busy time shows on Schedule. | No Calendar syncs appointments and working hours, but no PTO model drives scheduling. |
| Milestones | Yes Any task can be flagged a milestone; it stays in the dependency and critical-path engine and shows on the timeline, map and partner portal. | No No milestone objects; work is tracked by ticket status and worksheets. |
| Kanban board | Yes, native Board view with a column per status, drag-and-drop cards, hide columns and narrow to one person. | No (roadmap) Tickets are worked in list views; a Kanban interface is on Syncro's 2026 project roadmap, not shipped. |
| Portfolio view | Yes, with health score Every project with health score, budget burn, due date and AI top risks; filter, sort, open or completed. Called Projects in the menu. | No No project entity; oversight is through ticket views and reports. |
| Checklist items with owners and due dates | Yes, with reminders Each checklist item can have an owner and due date, never later than its task. Reminders by bell and email the day before, on the day and once late. | Worksheets, ticket-level Worksheets are checklists on tickets; owner and due date (with reminders) sit on the ticket or child ticket, not on each item. |
| Personal "my day" page | My Day One page per person: tasks and tickets assigned to you across projects in suggested order, dated checklist items, To Do and meetings. | Ticket views, calendar Techs filter ticket views and use a calendar; the Dashboard is organization-wide, not one personal page. |
| Time tracking | Yes, PSA-checked Timer, task drawer or weekly timesheet. Entries are checked against your PSA's rules before saving, then sync to Autotask, ConnectWise, HaloPSA or Syncro. | Yes, native Billable and non-billable timers on tickets flow straight into Syncro invoicing. |
| Customer portal that hides financials | Yes, database-enforced Customers see only projects they belong to. Time, rates and financials are not in the data the portal can read. Portal viewers are free. | Support/billing portal End User Portal shows tickets, assets and invoices, with per-asset access in early access. Project status in it is on the roadmap. |
| Templates / playbooks | 34 built-in playbooks 34 ready-to-run playbooks (incl. M&A integration and AI projects), save any project as a template, or let AI draft a plan from a pasted SOW. | Ticket Blueprints Ticket Blueprints (May 2026) launch a whole parent/child ticket project in one click, with worksheets; no scheduled plan. |
| Automation / workflow rules | Alerts, not rules Health monitors, assignment and unblocked alerts, Teams channel posts and channel auto-create. No user-built trigger-action rule builder for projects. | Yes, strong Condition and action ticket automations, real-time triggers on Team, recurring tickets, scripting; AI dispatch in open beta. |
| Reports emailed on a schedule | Yes, PDF and CSV One Reports page on a shared date range with comparison. PDF/CSV export; weekly or monthly emails with a PDF built with each recipient's access. | Yes, scheduled Internal and Executive Summary report builders, PDF, scheduled and emailed to staff or customers. Ticket and asset focused. |
| Dashboards on an office TV | Yes, TV link Describe a tile in words and AI builds it. Present mode rotates boards; an admin can make a no-login TV link for an office screen. | Full-screen dashboard Dashboard has full-screen and dark mode, documented for projecting on an office screen. Service metrics, not projects. |
| AI insights | Yes, across projects AI top risks on the portfolio, SOW-to-project drafts, project insights and daily briefs. Current Score itemizes each health deduction. | Ticketing AI AI ticket summaries, AI triage and dispatch, guided resolution (early access), MCP server. No AI on project risk. |
| AI writing help | Dictate & Enhance Dictate or rewrite in time entry summaries, notes and emails, with Undo. Staff only; on by default, a tenant admin can turn it off. | ?Not documented Documented AI covers ticket summaries, triage and guided resolution; dictation or rewrite in text boxes is not documented. |
| PSA billing sync | Syncs to PSA or native Your PSA (Autotask, ConnectWise, HaloPSA or Syncro, one per workspace) stays the billing record while Current schedules, or run projects natively. | Is the PSA All-in-one RMM and PSA on one data model; time becomes invoices natively; Syncro Payments added in 2026. |
| Microsoft 365 (SharePoint, Teams, calendar) | Yes, via Graph SharePoint project documents, a Teams channel per project, calendar busy time on Schedule, and To Do sync. One admin approval for the org. | Calendar, M365 management Two-way Outlook calendar sync (improved Aug 2026); M365 baselines, Entra sync and backup. Not project collaboration. |
| Modern, recently built interface | Built in 2026 Built from scratch in 2026 on React 19 and Supabase (Postgres with row-level security). | Clean model, mixed UI Single data model; ticket page and End User Portal redesigned in 2025, but reviewers still call parts dense. |
| Fast setup | About 15 minutes Self-serve setup wizard: PSA choice, first sync, team and trial. Current setup checks then flag what is left per area. 14-day trial. | Fast Small learning curve; 14-day trial with no credit card, plus Syncro Unleashed training paths. |
| Public price | $50/user/mo Founding rate for the first 100 MSPs, $540/user/yr annual; list $95. One price, everything included, 3-seat minimum. | Public per tech Core $129, Team $179 per user/mo annual ($159 / $209 monthly); unlimited endpoints. |
Where Syncro wins
RMM and PSA on one data model, so tickets, time, invoices and endpoints never need a sync. Public per-tech pricing with unlimited endpoints, scheduled customer reports and strong ticket automation.
Where Current fits: Syncro has no project module: projects are parent and child tickets with no Gantt, dependencies or milestones. Current syncs two-way with Syncro, so you get real project plans while time and invoicing stay in Syncro.
Why MSPs choose Current
- Critical path, all four dependency types with lag, back-scheduling from a deadline and what-if previews are built in, not bought as a Moovila or TopLeft add-on.
- Scheduling skips weekends, company holidays and each person's PTO, the same way on the Timeline, the critical path and what-if, with Microsoft 365 busy time on the Schedule board.
- Gantt timeline, Kanban board, dependency map, calendar and a workload board all work on the same tasks, with 34 built-in playbooks and AI plan drafts from a pasted statement of work.
- My Day gives each person one page of the tasks and tickets assigned to them in suggested order, plus checklist steps that carry their own owner, due date and reminders.
- The customer portal keeps financials out by database rule: viewers see only their own projects and never reach time, rates or contract figures. Portal viewers are free.
- Works with the PSA you have: Autotask, ConnectWise, HaloPSA or Syncro stays the billing record, or projects run natively in Current. Time entries are checked against PSA rules before they save.
This is the two-tool view. See the full msp project management software, compared for all 8 tools side by side.