Author

Michael Baas

Efficiency Engineer, ITPartners+ · 4+ years in MSP, 9+ in technical engineering in the MSP industry

Michael Baas is an Efficiency Engineer at ITPartners+, where he focuses on process optimization, automation, AI-powered workflows, and post-acquisition technology integration for managed service providers. He serves as the subject-matter expert for ITPartners+' service delivery platform, leading workflow improvements, documentation strategy, PowerShell automation, IT Glue optimization, and operational efficiency initiatives that improve partner experiences at scale.

LinkedIn →Website →GitHub →X →

Areas of expertise

IT Glue
Process Automation
AI Workflows
PowerShell Automation
MSP Efficiency
Workflow Optimization
Documentation Standards
Service Delivery
M&A Technology Integration
Tool Consolidation
Operational Excellence
SEO for MSPs
Process Engineering
IT Project Delivery
Microsoft 365 Administration
Network Engineering

Credentials

CompTIA Security+
CompTIA Network+
Information Technology, Grand Rapids Community College
Efficiency Engineer, ITPartners+

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