Author

Michael Baas

Efficiency Engineer · 4+ years in MSP, 9+ in technical engineering in the MSP industry

Michael Baas is an Efficiency Engineer at the MSP whose team built Current, where he focuses on process optimization, automation, AI-powered workflows, and post-acquisition technology integration for managed service providers. He serves as the subject-matter expert for that MSP's service delivery platform, leading workflow improvements, documentation strategy, PowerShell automation, IT Glue optimization, and operational efficiency initiatives that improve partner experiences at scale.

LinkedIn →Website →GitHub →X →

Areas of expertise

IT Glue
Process Automation
AI Workflows
PowerShell Automation
MSP Efficiency
Workflow Optimization
Documentation Standards
Service Delivery
M&A Technology Integration
Tool Consolidation
Operational Excellence
SEO for MSPs
Process Engineering
IT Project Delivery
Microsoft 365 Administration
Network Engineering

Credentials

CompTIA Security+
CompTIA Network+
Information Technology, Grand Rapids Community College
Efficiency Engineer at the MSP that built Current

See Current on a real book of business.

The demo walks through the pipeline, the dependency engine, the AI briefs, and how time flows straight into your PSA billing.

A 30-minute tour tailored to how your team sells and delivers

Straight answers on Autotask, ConnectWise, Halo, Syncro, Microsoft 365, and HubSpot sync

A clear path to rolling it out across your team and co-managed customers