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Billing & account
Seats, monthly vs annual, what counts as a user.
Seats, pricing, and what counts as a userList price is $95 per user monthly ($85 billed annually). Round 1 — the first 100 MSPs — lock the founding rate of $50 monthly ($45 annual) for as long as their subscription stays active. Everything is included, partner portal viewers are free and unlimited, and every workspace starts with a 14-day trial and a 3-seat minimum.6 min · Jul 21, 2026Manage your subscription: seats, plans, cards, and invoicesWhere the Billing page lives, reading the seat meter, adding seats with a prorated charge, scheduling a decrease, switching plans, updating the card, and downloading invoice PDFs.6 min · Jul 17, 2026Cancelling your subscription (and what happens after)The honest walkthrough: trial vs paid cancellation, the written reason, the CEO meeting offer, what stays accessible until when, the no-refund rule on annual terms, and restarting later.5 min · Jul 18, 2026When a payment fails: the exact timelineThe day-by-day ladder after a failed charge — about 7 days of retries, then read-only, then paused — what each stage means for your team, and the two ways to fix it instantly.5 min · Jul 21, 2026