Cancelling your subscription (and what happens after)

Cancelling lives on the Billing page (your initials menu, top right. Admins only), in a quiet card near the bottom called "Leaving Current?" There's no phone call to sit through and no chat queue to outlast. What cancelling does is simple: auto-renew turns off, and you keep full access through the end of whatever you've already paid for.

Cancel before your trial ends and the subscription does not start charging. A short reason is required. Your access continues through the end of the trial, so you can finish looking around after cancelling.

1. 1
   Before you go

   The first screen states what ends and when. You keep access through the end of the monthly or annual period you have paid for, and the subscription will not renew. Any amounts already due remain payable. Refund rights are set out in the Terms of Service.
2. 2
   Tell us why

   A written reason is required, at least 100 characters and 10 words, with a live counter so you always know where you stand. That's a few sentences, not an essay. We read every one, and it genuinely shapes what we fix.
3. 3
   The CEO meeting offer

   One question before you confirm: would you like a meeting with our CEO directly before you cancel? Say yes and his booking page opens (the link also lands in your confirmation email, in case a popup blocker eats it). Say no and nothing else happens. Either way, your cancellation goes through now, a meeting never holds it up.
4. 4
   Confirm

   Auto-renew turns off, you see a confirmation screen with your exact end date, and a confirmation email follows. That's it.

Subscription payments are generally non-refundable, except where required by law or expressly stated in the Terms of Service. Routine cancellation turns off renewal and keeps access through the end of the period already paid for. On an annual plan, that is the end of the annual term; on a monthly plan, it is the end of the monthly period. Any amounts already due remain payable. Read the refund terms at https://current.day/terms before choosing your plan.

Nothing changes day to day. Everyone keeps working, syncs keep running, and the Billing page shows a banner: "Auto-renew is off. This workspace cancels on <date>." Right next to it sits a Reactivate button, live until the very end of your term. Changed your mind? One click turns auto-renew back on and the cancellation simply never happens, no new signup, no lost data, no conversation required.

At the end of the period you paid for, the workspace suspends. While it is retained, people can sign in to Billing, teammates see a note naming the admins who can help, and your partners' portal shows a neutral "temporarily unavailable" screen with no billing details. Suspension does not itself delete the workspace. Export and deletion follow the retention schedule below.

While your workspace is retained, its Billing page offers Restart subscription. It shows the charge first (plan, seats, amount and card) because a restart is an immediate charge with no second trial. Confirming restores access to the data still retained in the workspace. Deleted data cannot be restored by restarting a subscription.