Turn on Teams direct messages for commissions
3 min read · Updated Jul 24, 2026
When a rep asks their manager about a commission line — or a manager nudges a rep — the message goes out one of two ways. Out of the box, and until an admin does the step below, it's a real email from the sender's own mailbox. That always works, so nobody is ever blocked. The upgrade turns those same asks into genuine Teams 1:1 direct messages, which most teams prefer.
Note
You don't have to do this to use commissions
Everything in Commissions works with the email fallback. This step is purely about the delivery channel for the "ask" messages — do it whenever your Microsoft admin has a moment, and the path silently switches from email to Teams for everyone.
The one-time admin step
- 1Have a Microsoft administrator open Azure / Microsoft Entra IDThis is a Microsoft-side change on the Current app registration your workspace already uses for Microsoft 365. It needs someone who can grant admin consent for your organization.
- 2Grant the Current app permission to send Teams chatsAdd the Microsoft Graph Chat permission to the app, then re-approve (grant admin consent) for the whole organization so the new permission takes effect for everyone.
- 3That's it — the switch is automaticOnce the permission is granted and consented, the next commission ask goes out as a real Teams direct message instead of an email. There's nothing to change inside Current; it detects the new capability and uses it.
Tip
If Teams still isn't sending
If asks are still arriving as email after the grant, the most common cause is that the permission was added but admin consent wasn't re-approved for the organization — the two are separate clicks in Azure. Re-approve, and check that the sender has connected their Microsoft 365 account in Current, since a Teams DM is sent under the sender's own Microsoft identity. See the Microsoft 365 integration articles for the connection basics.
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