Holidays and employee costs: where the numbers come from

Two numbers quietly shape a lot of what Current shows you: the company holiday calendar (which drives every schedule) and each employee's internal hourly cost (which drives every margin figure). Both can come from two places — synced from your PSA, or entered by hand in Current — and it matters which one applies where. Holidays sync from Autotask only; cost rates sync from all three PSAs. Here's exactly how each works, verified against the code, not guessed.

Current keeps a single company-wide holiday calendar shared by every project — this is what "weekends + holidays skipped" on the Timeline actually skips. It's filled two ways, and both can be in play at once:

• ＋Synced from Autotask — Current's regular sync pulls Autotask's company holiday set and adds those dates automatically. These rows are tagged as coming from Autotask. (Autotask workspaces only.)
• ＋Added manually — a Tenant Admin can add a one-off holiday (a date plus an optional name) directly in Current, for anything your PSA doesn't have — or, on ConnectWise, for the whole calendar.

1. 1
   Open the Holidays page

   Admin-only page. It shows a running count, e.g. "14 holidays — 10 synced from Autotask, 4 added here."
2. 2
   Review each entry

   A synced holiday shows an Autotask badge (hover it: "reappears on next sync if deleted here"). A manual one shows a pen icon instead.
3. 3
   Add a manual holiday

   Pick a date, optionally name it, and save. It applies to every project in the tenant immediately.
4. 4
   Delete carefully

   Deleting a synced holiday works, but it comes back on the next Autotask sync — delete it in Autotask instead if you want it gone for good.

Every person can have an internal hourly cost — what they actually cost the business per hour, as opposed to what you bill a partner. Current uses it in two places: the Profitability report under Reports, and the cost-to-serve math behind the renewal dossier's private profitability section. The rate itself never appears anywhere a project manager, engineer, account executive, or partner viewer can see.

• ＋Synced from your PSA — if a person is linked to a PSA resource, their cost is pulled in automatically on every people sync: Autotask's Internal Cost (Burden Rate), ConnectWise's member hourlyCost, HaloPSA's agent costprice. Current shows this as the source and won't let you hand-edit it here, because the next sync would just overwrite your edit — Settings → Cost rates is the one place an override sticks. Note that Autotask only sends across resources marked Active, so a technician who has left stops being refreshed.
• ＋Entered manually — for anyone your PSA holds no cost for, a Tenant Admin can enter a rate by hand, and no sync overwrites it.
• ＋Mirrored but not listed — technicians with no Current login never appear in this list, because it is built from your Current people. Their PSA rate is still mirrored, admin-only, and it prices their hours in the renewal dossier's account profitability section.

See "PTO and availability-aware scheduling in the Timeline" for how the holiday calendar interacts with individual PTO, and see "Roles & permissions: who sees what" for the full admin-only visibility list.