Renewals to defend: the Renewal Defense Score and war room
A renewal deal can look fine on paper — right size, right date — while the account itself is quietly drifting. The Renewal Defense Score exists to catch that before the renewal conversation, using the operational reality Current already sees: tickets, hours, meetings, and project health.
What feeds the score
Every open renewal deal gets a nightly-computed score from 0 to 100 (higher is safer), built from five weighted factors:
| Factor | What it measures |
|---|---|
| Ticket velocity | This month's ticket volume against a 90-day baseline for the account. |
| Hours trend | This month's support hours against that same baseline. |
| Meeting recency | Days since the last logged meeting — over 45 days idle counts as risk. |
| Project health | The worst health status among the account's in-flight projects. |
| Single-thread risk | Whether one contact accounts for most of the last 90 days of activity — a sign the relationship isn't multi-threaded. |
| Email sentiment | Whether inbound email has gone quiet in the last 30 days after a previously active pattern. |
The 90-day defend list
Current surfaces open renewal deals inside 90 days of close with a defense score under 40 as active escalations. What you see depends on who's looking: sales leadership sees every at-risk renewal across the tenant, while an account executive sees only the ones on deals they own or accounts they can view. It's the same list, scoped by the same ownership rules as the rest of the pipeline — not two separate screens.
Defense plays
A defense play is a templated checklist you attach to a renewal deal, built for the exact moment a score drops: re-confirm the renewal with the primary contact, review and close or escalate any open tickets, check in-flight project health, book a value review and share the dossier, multi-thread to a second stakeholder, and confirm the renewal quote and terms. Checking items off is shared — the owning AE and leadership see the same live checklist.
The Renewal Dossier
The dossier is "your contract, delivered" — a partner-safe leave-behind you can hand straight to the account: tickets and hours trends across the renewal period, projects delivered (with an on-time flag), seat growth per service, and services currently covered. It is deliberately built from non-financial tables only — no MRR, no contract value — so it's safe to share externally. Pricing context (monthly and annualized value) is fetched separately and only shown to sessions allowed to see financials; it never appears in the shared document itself.
The dossier's substrate refreshes on a weekly cadence so the numbers you hand a partner are current without recomputing on every click.