⌕
Troubleshooting
Sync health, conflicts, dead-letter jobs, rate limits, login issues.
Reading the sync health dashboard (and fixing a stale sync)Every panel on the PSA sync health page explained — job states, telemetry, the outbox — plus the first three checks when data looks stale.7 min · Sep 8, 2026Fix a sync conflict between Current and your PSAWhat a conflict is, why field ownership prevents most of them, when your PSA's change wins a field you had edited, and how to retry a push, accept the PSA's value, or restore a value that was overwritten.6 min · Aug 11, 2026PSA rate limits and dead-letter jobsHow Current stays under Autotask's hourly request budget and inside ConnectWise's burst throttling, what backoff and dead-lettering actually do, and how to retry a dead job safely.6 min · Jul 21, 2026Reporting a problem (and what happens when a screen breaks)What Current sends our team when something goes wrong, what it never sends, and how to add the one line that makes a bug fixable.3 min · Sep 4, 2026Can't sign in? Troubleshooting login and 2FAPassword vs. SSO paths, codes not arriving, disabled accounts, and the pending-access screen explained.2 min · Sep 11, 2026Emails aren't showing on a company: the checklistMail missing from a company or contact timeline? Work these six checks in order — connection, consent, exclusion, domain match, folder, and timing.6 min · Sep 11, 2026Partner can't see their project in the portalThe portal looks empty to your partner? Work the five checks in order — invite, email match, sharing, disabled account, and what's shared inside the project.7 min · Sep 6, 2026Dates wrong or tasks unscheduled? Use the DebuggerTasks with no dates or dates that drifted after an import or sync? The Project Debugger recasts the schedule from your dependencies — preview first.7 min · Aug 7, 2026Sequence or campaign emails not sending: a checklistNothing went out today? Work down this ladder — the send cap, weekends, auto-exits, a missing sending identity, preflight mode, and approval are the usual causes.7 min · Sep 11, 2026Time entry blocked or failed: the full diagnosisWhy the Log time button is blocked, why an entry is stuck as a draft that didn't reach your PSA, the exact fix for each reason, and what to do when there is nothing left to retry.8 min · Sep 6, 2026