Service desk keyboard shortcuts
Work the service desk from the keyboard: reply, note, assign, change status, run the timer and move between tickets. Press ? for the full map.
Updated 2 min read
Press ? anywhere on the service desk for the map of every key on the screen you are on. Keys never fire while you are typing in a box.
On a ticket
| Key | Does |
|---|---|
| R | Reply to the customer |
| N | Add an internal note |
| A | Assign |
| S | Change status |
| P | Change priority |
| T | Start or pause the timer |
| C | Open the close card |
| J / K | Next or previous ticket |
| ⌘ Enter (Ctrl Enter on Windows) | Send |
| ⌘Z (Ctrl+Z on Windows) | Undo the last change |
| E / X | Edit first, or Not this time, for the focused suggestion |
Elsewhere
- Up next: E starts the Up next ticket, L moves it out until tomorrow.
- Dispatch: 1 to 6 place the picked ticket on a lane, A accepts the suggestion, / searches.
- Ticket search: / searches, F adds a filter, X selects a row.
- Boards: [ and ] move the focused card one column on a kanban.
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