Time on service desk tickets
Run a timer or log time by hand on a ticket, see your day's time in one place, and send it to your PSA where Current supports desk time sync.
Press T on a ticket to start or pause the timer, or log time by hand. One timer runs at a time; starting another pauses the first. Time for work that is not a ticket goes under Other time.
Your PSA and billing
Where Current can send desk tickets and time to your PSA and ticket and time sync is switched on, each entry goes to the linked PSA ticket, so billing keeps working where it does today. The Ticket and time sync line in the setup check says whether that is available for yours. Until it is, desk time stays in Current.
Close card
The close card (C) holds the time with the reply and note, so you can check all three before you press Close ticket.