Docs and passwords on a ticket
See the customer's documents and passwords from IT Glue on the ticket, reveal a password for 30 seconds when you need it, and save a fix back.
With IT Glue connected, the Docs and passwords panel on a ticket lists the customer's documents and passwords, so you do not leave the ticket to look them up.
Revealing a password
Current fetches a password from IT Glue only when you reveal it, shows it for 30 seconds, and never stores it. Every reveal is recorded first, and a workspace admin reads the record under Settings › Service desk › Password reveals. Restricted passwords are never shown. Engineers, project managers, service managers and workspace admins can reveal.
Save a fix
Save this fix to IT Glue drafts a new document from the ticket. You read it and save it; nothing is written until you do.