Devices on a ticket: Machine and tools
Link the computer a ticket is about and see its facts from your monitoring, security and backup tools on the Machine and tools card.
The Machine and tools card on a ticket shows the device the ticket is about, with facts from the tools your workspace connects: whether it is online, who signed in last, its security and backup state. Current reads these facts live; it never stores a key or secret from a device.
Link a device
When no device is linked, the card says so and may suggest one, for example the computer the requester signed in to last. Press Link a device to search by name or serial. Assign the ticket to yourself first; Undo takes a link back.
Before you start
Devices must be switched on for your workspace, and at least one monitoring or device tool connected in Integrations. Settings › Service desk › Devices holds the device settings. Device details are for your service team; sales roles and partner viewers never see them.