Dispatch: hand out the day's tickets
Dispatch shows every ticket nobody has taken beside each engineer's lane for the day, so a dispatcher can place each one in a few presses.
On this page · 3 sections
Dispatch is one page. To dispatch holds every ticket nobody has. Each engineer has a lane for the day, with the time already taken by their calendar marked From their calendar, and anyone out of office cannot be given work.
Place a ticket
- Drag a ticket into a lane, or pick it with J and K and press 1 to 6 to place it on that lane.
- Each ticket can show one suggested person with the reason beside it. Press A to accept it or X to say why not.
- / searches the tickets waiting to be dispatched.
Arriving now
On a board whose Assign is set to Auto in What Current may do, Current assigns a new ticket as it arrives. Arriving now shows who it went to and counts 8 seconds down; press Stop and hold, or Esc, to undo it and keep the ticket in To dispatch. Every other new ticket waits on the card until a person presses Send now, and Next arrival leaves it in To dispatch.
Who can dispatch
Dispatchers, service managers and workspace admins. The pod switch filters which lanes you see; To dispatch always holds every unassigned ticket.