Ticket search on the service desk
Find any ticket by number, words, company, contact or device, filter and group the results, act on many at once, and save a search as a board.
Updated 4 min read
Ticket search finds desk tickets and the tickets Current reads from your PSA in one list. Type a ticket number or words from it, or add filters for company, contact, status, priority, owner, board and more.
Use the results
- Press Enter or click a row to preview the ticket.
- Select rows with X, then Assign to me or Set to Resolved. Only service desk tickets change; tickets from your PSA are counted and left, because they change in your PSA.
- Columns and Group by shape the list.
- Save as board keeps the search as a private board.
What you see
Search shows only tickets you could already open. PSA tickets follow the same rules as everywhere else in Current, plus the PSA tickets where you are a named resource.
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