Turn AI writing tools on or off, and teach the transcriber your names

AI writing tools is a section in Settings › General, and only a Tenant Admin sees it. It holds one switch and one box: whether Dictate and Enhance appear at all in this workspace, and the names and terms you want them to get right. The same section also carries a short card about Ask Current, which has no switch.

It is on from the day a workspace is created. Only a Tenant Admin can change it.

Switching it off takes the Dictate and Enhance buttons off every box, for everyone in the workspace, at once. A page somebody already had open loses them on its next load, and in the meantime the server refuses the request anyway, so there is no window where one person still has working buttons.

Nothing already written changes. Text that was dictated or enhanced is text, saved like anything else typed into that box, and it stays exactly as it is. Switching back on brings the buttons back, with nothing to restore.

Speech-to-text guesses at words it has not met. Your partners' names, the products you sell, and the shorthand your team says all day are exactly the words it guesses wrong, and this box is how you fix that. The terms in it are sent with the audio as a spelling hint on every dictation in this workspace, and the rewrite behind Enhance and Dictate reads them too, so it keeps your spellings and meanings.

Write them one per line, or separated by commas, up to 2,000 characters; a counter under the box shows what is left. What belongs in it:

• The partners you talk about most, spelled the way you would write them on an invoice.
• Product and service names you sell that are not household words.
• The internal shorthand your team says out loud: the name of a queue, an onboarding pack, an office or a site.
• A colleague whose name is spelled unusually.
• An abbreviation with its meaning, on its own line: ITG = IT Glue. Enhance then uses that meaning instead of guessing one.

Two things it does not need. Current already knows this industry's vocabulary, including the six PSAs it connects to (Autotask, ConnectWise, HaloPSA, Syncro, Rev.io and SuperOps) and the RMM, backup and security products it integrates with. And your own company names come along on their own, taken from the companies your workspace has been active in recently.

Keep it to names, terms and meanings. It is a glossary rather than an instruction to the writer, so a sentence telling it how to write changes nothing about how text is rewritten. An abbreviation that isn't in the box and isn't a standard one is kept exactly as written: Enhance never guesses what it stands for. Nothing secret belongs in the box either: it travels with every dictation and every Enhance, and every Tenant Admin in the workspace can read it.

It does not choose a model, set a budget, or change how a rewrite is worded. Those sit with the platform administrators at Current, who tune the prompts and the models behind the tools for everyone.

What the buttons do, where they are, what they keep, and what happens to the audio are in "Dictate a note, or polish what you typed."