Dictate a note, or polish what you typed

Two buttons sit under the boxes you write in most: Dictate and Enhance. Dictate records what you say and puts the tidied words into the box a couple of seconds after you stop. Enhance rewrites what you have already typed. Neither one saves anything, and Undo puts the box back the way it was.

AI can make mistakes, and checking it is your job. It mishears a name. It tidies a half-finished thought into a confident sentence you did not quite mean. It never tells you when it is unsure. Everything Dictate and Enhance put in a box is a draft, and reading it before you save is on you, not on Current.

Current says this once, in a short notice the first time you sign in, rather than under every box. Press I understand and it does not come back unless the wording changes.

That matters most where the words leave your hands. Read it before you send the email, before you save a time entry a client gets billed from, and before you leave a note a colleague will act on next month. Undo puts the box back the way it was, and nothing is saved until you save it.

They appear under these boxes, on every screen the box appears on:

• Time entry: the Summary box, and the Internal notes box.
• Notes and activities on a company, on an opportunity, and on a website lead.
• Emails you write yourself: an Outreach email, an email step in a sequence, the body you override when you launch one, and a paragraph block in a campaign.
• LinkedIn steps in a sequence: the connection note and the message.
• Handwritten card messages.
• Business review text, in the review builder, the editor and the magazine layout.

Nothing else about the box changes. Your Save button stays where it is, character counters still count, and the keyboard shortcut that saves the form still saves it. On a phone the two buttons wrap onto their own line under the box.

1. 1
   Press Dictate

   The first time, the browser asks whether Current can use your microphone. Allow it once and it remembers for this site.
2. 2
   Talk

   The button becomes Stop, with a running timer and a small level meter so you can see your voice being picked up. Press Esc while it is recording to throw the recording away without sending it.
3. 3
   Press Stop

   The line under the box reads Transcribing, then Polishing. A couple of seconds later the text lands in the box, already written for that box rather than as raw speech.
4. 4
   Read it, then keep it or undo it

   The line reads Added, with an Undo beside it. Undo restores the box exactly as it was. It stays for about twenty seconds, or until you start typing.

If the box was empty, the dictation becomes the whole box. If you had already written something, the new text is inserted where your cursor was, with the spacing sorted out, and your cursor ends up after it. A box with a character limit, such as a LinkedIn connection note, is filled up to that limit and the line under the box says the text was shortened to fit.

Enhance takes what is in the box and rewrites it for that box: an invoice summary reads like an invoice summary, a LinkedIn note reads like a LinkedIn note. It is the same rewrite that runs at the end of a dictation, which is why dictated text never lands as raw speech-to-text.

The rules it is held to:

• It never invents a fact. If you did not write it or say it, it is not in the result.
• Names, numbers, ticket ids, IP addresses, file paths, links, dates, and merge tags such as {{first_name}} come back exactly as they were.
• Plain text comes back: no markdown, no headings, no bullet characters you did not write, and no quotation marks wrapped around the answer.
• It writes in the language you wrote or spoke in.
• An empty box, or something it cannot make sense of, comes back unchanged rather than invented.
• What you wrote is treated as material to rewrite, never as instructions to obey. A line in your note that reads like a command to the AI is rewritten like any other line.

Each box has its own shape, chosen for where the words end up. Lists always use a dash and a space at the start of a line rather than a bullet symbol, because the notes sync into your PSA as plain text and a dash is the one list marker every PSA shows correctly. Partner-facing text speaks as we, the team, never I.

A time-entry Summary is what the partner reads on the ticket and the invoice, sometimes months later. It is never one long paragraph: one plain line saying what the work achieved, then short dash bullets under only the headings that apply, each on its own line, in this order: Work done, Findings, Next steps. There is no greeting or sign-off. Internal notes are for the next technician and use the same three headings with dash bullets under each, commands, paths and error codes kept exactly as you said them, and anything that looks like a password replaced with the word credential in brackets.

A sales note on a company, opportunity or lead comes back as dash bullets: who you spoke to and their role, what they need or said (their figures and dates kept as spoken), any objection, anything personal they told you, and the agreed next step with a date when one was mentioned. Personal detail is kept on purpose, because it is often the most useful line on the account: the team they follow, their children, a hobby, a holiday they are about to take. Say it and it goes in the note. An email to a partner keeps your greeting, opens with a one- or two-line summary, lists steps or asks as dash bullets, and ends with one friendly closing line; it never adds a name or a signature block, because Current appends your signature when the email is sent. Business-review prose is written to the partner's leadership in plain English, celebrating what went well and framing any risk as a recommendation with a next step.

Every shape shares the same rules: nothing is invented, ticket numbers, hostnames, addresses, amounts and dates stay exactly as given, the partner is never blamed for a problem, and dictated filler words and false starts disappear on their own. Names and abbreviations follow your workspace vocabulary (Settings, AI writing tools), so a line there reading ITG = IT Glue gives ITG that meaning, and an abbreviation nobody defined is kept as it is rather than guessed at. If you want a box to read differently, a platform administrator can change its instructions in AI Studio and the change reaches every workspace within a minute.

A technician finishing on site says one thing, and a time entry needs two: a summary the partner reads on the invoice, and the technical detail your own team needs later. Dictate into Summary and you get both. The summary is written into Summary, and when Internal notes is still empty the technical part of what you said is dropped in there, with the line under the box saying so. One Undo puts both boxes back.

Enhance is narrower on purpose: pressing it on Summary rewrites Summary and never touches Internal notes. Internal notes has its own Dictate and Enhance, and that one keeps every command, path and error code exactly as you said it.

• The audio goes to the speech-to-text provider on Current's own account, is transcribed, and is not kept there.
• Current stores no recording and no transcript. The only thing that is saved is what you leave in the box and then save yourself.
• Current records the size of each job for its own cost meter: seconds of audio and token counts. Your words are never part of that record.
• A password or key you say out loud is written as [credential] rather than into the box.
• There is no voice profile and nothing is learned from your recordings.

Everyone on a staff role sees them: Tenant Admin, Project Manager, Engineer, Account Executive and Sales Manager. Partner Viewers never do, in the portal or anywhere else, and the server refuses a request from one even if the buttons somehow reached the screen. Nobody sees them in a workspace where a Tenant Admin has switched AI writing tools off, which is covered in "Turn AI writing tools on or off, and teach the transcriber your names."

The message appears under the box in red, never as a pop-up, and the box is left exactly as it was.

• Chrome: click the permission icon at the left of the address bar, set Microphone to Allow, and reload the page.
• Edge: click the permission icon at the left of the address bar, open the permissions for this site, set Microphone to Allow, and reload.
• Safari: open the Safari menu and choose Settings for This Website, then set Microphone to Allow. If it is still refused, open System Settings, Privacy & Security, Microphone, and check that Safari is switched on there too.
• Firefox: click the crossed-out microphone icon in the address bar, clear the blocked setting, then reload and press Dictate again.

A blocked microphone is a browser setting, not a Current setting, so no admin here can unblock it for you. If the buttons work on your laptop but not on the machine in the workshop, that is the first place to look.